Cellhaus is a trading brand of CELL CAPITAL LIMITED, the data controller for this store, registered at 843 Finchley Road, NW11 8NA, London, United Kingdom. For any privacy question, or to exercise your rights, contact support@cellcapi.shop or write to us at the registered office above.

This policy applies to cellcapi.shop and to orders, accounts and support handled through it.

We collect only what we need to sell and deliver accessories and to support you:

• Order and delivery data: name, email, phone (optional), delivery address, city, postal code and country.
• Payment boundary data: the fact and status of a payment, amounts and the last card digits shown to us by Stripe. We never receive or store your full card number.
• Account and membership data: membership tier, renewal status and shipment history where you subscribe to Cellhaus Plus.
• Support data: messages, enquiry details and anything you choose to send us.
• Technical data: essential cookies, device/browser type and aggregated analytics.

Most data comes directly from you when you use Fit Finder, add to cart, check out, subscribe or contact us. Payment confirmation data comes from our payment processor. Technical data is generated by your device when you browse the site.

• To fulfil your order (performance of a contract): process payment, ship items, handle returns.
• To provide support (contract / legitimate interests): answer enquiries and resolve issues.
• To run memberships (contract): manage subscriptions and quarterly shipments.
• To keep the store secure and improve it (legitimate interests): fraud prevention, analytics.
• To meet legal duties (legal obligation): tax, accounting and consumer-law records.
• Marketing (consent): only where you opt in; you can withdraw at any time.

Payments are processed by Stripe. Card details are entered on Stripe-hosted checkout and are handled by Stripe as an independent controller/processor under PCI-DSS. Cellhaus does not see, receive or store full card numbers, CVC or full PAN data. We receive only the payment result and limited metadata needed to fulfil and account for your order.

We share personal data only with processors that help us run the store, under contract:

• Hosting & platform: Vercel (site hosting and deployment).
• Payments: Stripe (checkout, subscriptions, refunds, disputes).
• Database & storage: Supabase (orders, membership and enquiry records).
• Delivery: carriers and fulfilment partners who ship your order.
• Email: our transactional email provider for receipts and support replies.

We do not sell your personal data. We disclose data to authorities only where legally required.

Some processors operate outside the UK/EEA. Where data is transferred internationally, we rely on UK/EU adequacy decisions or Standard Contractual Clauses (with the UK International Data Transfer Addendum where relevant) to keep your data protected.

• Order and tax records: up to 6 years, to meet UK accounting and consumer-law duties.
• Support and enquiry leads: up to 24 months, then deleted or anonymised.
• Marketing consents: until you withdraw consent.
• Membership records: for the life of the subscription plus statutory retention.

Under UK and EU GDPR you can request access, rectification, erasure, restriction, portability, and object to processing or withdraw consent. Under the CCPA, California residents can request to know, delete and correct personal information and are protected from discrimination for exercising these rights.

To exercise any right, email support@cellcapi.shop. We respond within statutory timeframes.

Cellhaus does not sell personal information and does not share it for cross-context behavioural advertising. There is therefore nothing to opt out of on that basis, but you may still contact us to confirm this in writing.

We use essential cookies to run the cart and checkout, and privacy-respecting aggregate analytics to understand usage. We do not use long-term tracking cookies for advertising. See our Cookie Policy for detail and controls.

Fit Finder gives non-binding suggestions based on your inputs; it does not make legal or similarly significant automated decisions about you. The store is not intended for children under 13, who may not use it. Customers aged 13–17 may only order with the consent of a parent or guardian.

We apply appropriate technical and organisational measures — encryption in transit, access controls and processor due diligence — to protect your data. No method is perfectly secure, but we work to keep risk low.

If you have a complaint, contact us first at support@cellcapi.shop. You also have the right to complain to the UK Information Commissioner’s Office (ICO) or your local supervisory authority.