Standard shipping is a flat $6.00 per order to every destination we serve. All prices and shipping charges are billed in USD.

• Cellhaus Plus members: free standard shipping on every order.
• Cellhaus Pro members: priority shipping on every order.

We ship worldwide to the destinations selectable at checkout, currently the United Kingdom, United States, Canada, Ireland, Australia, New Zealand, Germany, France, the Netherlands and Sweden. If your country is not listed, contact support@cellcapi.shop and we will confirm whether we can deliver.

Orders are picked and dispatched within 1–2 business days of payment confirmation.

• United Kingdom: typically 2–4 business days after dispatch.
• Europe: typically 4–8 business days after dispatch.
• United States, Canada: typically 5–10 business days after dispatch.
• Australia, New Zealand: typically 7–12 business days after dispatch.

These are estimates, not guarantees. Carrier delays, customs inspection and peak periods can extend them.

We dispatch through established parcel carriers and postal services appropriate to the destination. A tracking reference is emailed to you as soon as your parcel is collected. Carriers process your name, delivery address and phone number solely to deliver the parcel — see our Privacy Policy.

You are responsible for the accuracy of the delivery address entered at checkout. If a parcel is returned to us because the address was incorrect or undeliverable, we will refund the item price once it arrives back; the original shipping charge is not refunded. Contact us quickly if you spot an error — we can often correct an address before dispatch.

Orders shipped outside the United Kingdom may attract import duties, taxes or customs handling fees set by the destination country. These are not included in our prices or shipping charge and are payable by the recipient. Cellhaus cannot predict or reimburse these amounts.

If your parcel arrives damaged, contact us within 14 days of delivery with your order number and a photo, and we will arrange a replacement or refund for verified transit damage. If tracking shows no movement for 10 business days, contact us and we will open a carrier investigation. Return and refund detail is in the Refund & Returns policy.

Every Cellhaus order is a shipment of physical accessories — cases, glass, grips, stands, mounts, organisers and cable management. We do not ship products containing lithium power cells, and we do not sell downloadable or digital-only goods.