Support centre
Help, fast.
Answers to the questions we get most. Still stuck? Email support@cellcapi.shop or use the contact form.
01How do I know a kit fits my device?+
Fit is by model family. Use Fit Finder to enter your device and model family — it returns a shortlist with a compatibility note. Always confirm against your exact model before ordering.
02How long does delivery take?+
Standard shipping is a flat $6 worldwide and typically arrives within 5–10 business days depending on destination. Plus and Pro members receive free or priority shipping.
03Can I return a kit?+
Unused items in their original, sealed packaging can be returned within 30 days. Opened hygiene items such as screen protectors, cleaning wipes and cloths cannot be returned for hygiene reasons. See the Refund & Returns policy.
04What if an item arrives damaged?+
Contact support within 14 days of delivery with your order number and a photo. We will arrange a replacement or refund for verified transit damage.
05Do you sell power banks or batteries?+
No. Cellhaus does not sell any product containing a lithium power cell. Our charging organiser holds cables you supply and has no built-in battery.
06How do I manage my membership?+
Manage or cancel Cellhaus Plus in the Stripe customer portal linked from your membership receipt. Quarterly accessory shipments are a service benefit and do not carry over.